A correlation between recommendability and revenue?: Church of the Customer Blog
Oh the days of Net Promoter scores being a major KPI, live, breathe and dream NPS… We nailed it every year and increased employee engagement too with 100% participation two years in a row. Yeah I believe in NPS for increased revenue, loyal customers who come back every year, and overall client/guest satisfaction.
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myelectronicmedicalrecords reblogged this from hiten and added:
days of Net Promoter scores being a major KPI, live, breathe and dream NPS… We nailed it every year and increased...
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hiten posted this
